How do I book at The Vesey Private Hospital?

Book online at thevesey.co.uk/book or call 0121 387 3727. Open 7 days 8am to 8pm.

Concerns, Complaints & Feedback

Tell us — we want to put it right.

Submit a concern or a formal complaint below. It lands directly with our reception & governance team; we acknowledge within 2 working days. You can also call, email or write.

Start here. A concern is anything that's bothered you about your experience — we'd rather hear it informally first and try to put it right. Most issues get resolved this way without needing a formal complaint. We'll call you back within 2 working days.

Your name *

Mobile *

Email *

What's it about? *

When did it happen? (approx)

Which service or staff member, if any? (optional)

Please tell us what happened *

What would a good outcome look like for you? (optional but helpful)

Formal complaint. A formal complaint triggers a full investigation under our complaints policy. We'll acknowledge in writing within 2 working days and provide a full written response within 10 working days. If you'd rather try the informal route first, switch to Raise a concern — most issues are resolved that way.

Your name *

Mobile *

Email *

What's it about? *

When did it happen? *

Which service or staff member was involved? (if known)

Please describe the complaint fully *

What outcome are you looking for? *

Prefer to call, email or write?

Phone: 0121 387 3727 — open 8am to 8pm, 7 days
Email: complaints@thevesey.co.uk
Post: The Vesey Private Hospital, Unit 3, The Courtyard, Sutton Coldfield B75 7BU

Our response timescales

We acknowledge concerns and complaints within 2 working days. We aim to provide a full written response to formal complaints within 10 working days. For complex matters needing more time, we keep you informed throughout.

Escalation — CQC

The Vesey is regulated by the Care Quality Commission (CQC), provider ID 1-12376210923. If you are unsatisfied with our response, you may contact the CQC at cqc.org.uk or call 03000 616161.

Independent review

For private healthcare complaints that remain unresolved after our internal process, you may seek independent review through the Independent Sector Complaints Adjudication Service (ISCAS) at iscas.cedr.com.

Complaints about how we use your information

If your complaint is about how we collect, use, store or share your personal information — for example your medical records, contact details or appointment history — you can complain to us directly using the form on this page, by phone, or by emailing complaints@thevesey.co.uk with the subject "Data protection complaint".

We will acknowledge your data protection complaint within 30 days and respond to it without undue delay, explaining what we found and what we will do about it. This is your legal right under the Data (Use and Access) Act 2025, and complaining to us first is free and usually the fastest route to a resolution.

You can also complain to the Information Commissioner's Office (ICO) at any time — you do not have to complain to us first. Visit ico.org.uk/make-a-complaint or call 0303 123 1113.

Our commitment: Every concern and complaint is logged formally, taken seriously, and used to improve our services. We treat every submission as an opportunity to do better.