Transparency at The Vesey

The guide-price promise

Every service we offer shows a guide price before you book. Guide prices are confirmed at booking, before you commit — and if anything additional is recommended during your care (a further test, a specialist referral), we tell you the cost first.

• No booking without a price shown first.
• Prices confirmed at booking — no surprises on the day.
• Additional tests or appointments are always quoted before you agree to them.

When you can be seen

The clinic is open for appointments 7 days a week, 8am to 8pm, including Sundays and bank holidays. Most appointments are available same-week. Phone lines are open Monday to Friday 8am–6pm and Sunday 9am–3pm; you can book online at any time.

Read what patients say — where we can't edit it

Our reviews live on independent platforms. The Vesey is rated 4.87/5 from 700+ verified patients on Doctify; Google and Trustpilot reviews are open to every patient too. We link to all three — including the ones we can't curate.

Our response commitment

Every concern and complaint is logged formally and taken seriously. Our published timescales:

• Acknowledgement within 2 working days of receiving a concern or complaint.
• Full written response to formal complaints within 10 working days — with regular updates if a complex case needs longer.
• Unresolved complaints can be escalated to the CQC or reviewed independently through ISCAS.

How we look after your information

Your health information is special-category data under UK GDPR and we treat it that way: we tell you what we collect and why, we only use it for your care and the purposes you've agreed to, and you can ask us at any time what we hold and to correct or delete it.

If you're unhappy with how we've handled your data, we acknowledge data-protection complaints within 30 days and respond without undue delay — and you can complain to the ICO at any time.

Live numbers, straight from our systems

These figures are computed automatically from our live booking diary — not typed in by a marketing team. We only publish a number when we can compute it honestly; if we can't, we leave it out.

How these are measured: the "days to next appointment" figure is the median number of days from today to the next bookable slot across our public booking services (GP and health assessments), measured live. "Appointments held" counts bookings in our diary dated within the last 90 days, excluding cancellations and no-shows.

Updated —. Reviews across platforms are shown in the section above; complaints performance is reported against our published response commitments.

A note on emergencies: The Vesey is not an emergency service. In a medical emergency, always call 999. For urgent medical advice when it's not an emergency, call NHS 111.